Cancellation Policy

Last updated: June 27, 2025

At Bake Theory, we strive to deliver high-quality, freshly made baked products tailored to your needs. As most of our items are perishable and made-to-order, we request our customers to read and understand our cancellation policy before placing an order.

1. Cancellation Window

Standard Orders (non-custom):
Can be cancelled within 12 hours of placing the order. After this time, preparation may have started, and the order may no longer be eligible for cancellation.
Custom or Personalized Orders:
Must be cancelled at least 48 hours before the scheduled delivery or pickup time. Cancellations made after this window will not be eligible for a refund.
Same-Day or Next-Day Orders:
These orders are not eligible for cancellation or refund, as production begins immediately after confirmation.

2. How to Cancel an Order

To request a cancellation, please contact us as early as possible through any of the following:

Email: hello@baketheory.in
Phone: +91 080-29906100
Website: https://baketheory.in/

Please include your order number, name, contact details, and reason for cancellation in your request. We will confirm the status of your request within 24 hours.

3. Refund for Cancelled Orders

If your cancellation request is approved, a full or partial refund will be processed to your original method of payment.
Refunds are generally processed within 7 to 10 business days.
If ingredients have already been sourced or preparation has begun, a cancellation fee of up to 50% may apply and be deducted from the refund.

4. Orders Not Eligible for Cancellation

The following are non-cancellable:

Same-day and next-day delivery orders
Customized or personalized products after production has started
Items marked as final sale, clearance, or flash sale

5. Force Majeure (Exceptional Circumstances)

In rare events such as natural disasters, lockdowns, or delivery service disruptions, cancellations will be evaluated on a case-by-case basis. We aim to be fair and understanding in such situations.

6. Contact for Assistance

If you have any questions regarding your cancellation, refund, or order status, please contact us at: